Module 2: Standards, Certification & Trust
Welcome to Module 2
In this module, you will learn how to build trust, quality, and readiness for your business through standards, certification, and practical improvement tools.
How to Navigate This Module
- Some sections require you to click through each topic (e.g. What–Who–Why)
- Please complete all items in each section before clicking “Next”
- Skipping ahead may cause you to miss key explanations
Important Note on Learning Activities
- This module includes practical tools and forms
- Take time to reflect and apply them to your own business
- These tools are designed to support your real business improvement
Completion Reminder
To successfully complete this module:
- All sections must be completed
- Any required activities or questions must be finished
This ensures you gain the full benefit of the course.
MODULE 2 – HOW TO USE THE MATERIALS
(Standards, Certification & Readiness)
What You Will Get
You will receive practical tools to help your business move toward standards and certification readiness.
1. Standard Operating Procedure (SOP) Template
Use this to standardize your operations
How to use:
- Fill in each section:
- Purpose
- Scope
- Roles & responsibilities
- Step-by-step procedures
- Apply it to your daily operations
This ensures your team delivers consistent service quality
2. Safety & “Red Flag” Checklist
Use this to protect your customers
- How to use:
- Train your staff to identify risk conditions (e.g. fever, recent surgery)
- Follow the steps:
- Stop service
- Inform manager
- Refer to medical support if needed
This builds professional and safe service practices
3. 90-Day Implementation Planner
Use this to improve your business step by step
- How to use:
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- Follow the 4 phases:
- Baseline – assess your current status
- Build & Train – improve processes and train staff
- Verify – conduct internal checks
- Live – prepare for certification
This helps you move from basic level → certification-ready
4. Marketing “Claim Scrubber” Guide
Use this to avoid risky or incorrect marketing
- How to use:
- Review your website, menu, and social media
- Replace risky claims like:
- “Cures disease”
- “Supports relaxation”
This ensures your business communicates safely and professionally